At Solunira, we respect your privacy. This page explains what information we collect, how we use it, and the choices you have. By using solunira.org (website, chat, and support channels), you agree to this policy.
1) Information we collect
- Account details: Name, email, phone (if provided), and delivery information.
- Order details: Games purchased (digital codes or physical discs), payment info (handled securely by our payment partner), and invoices.
- Support communications: Emails, chat, WhatsApp messages, or contact form submissions.
- Device & usage data: IP address, browser type, pages visited, and analytics data.
- Reviews & ratings: Comments or feedback you post about products or your experience.
2) How we use your data
- Process orders and deliver games digitally or physically.
- Send order confirmations, receipts, and important notifications.
- Respond to your questions and provide game recommendations.
- Improve our website, fix bugs, and prevent fraud or abuse.
- Show deals, new releases, and offers (only if you opt-in).
3) Cookies & similar technologies
We use cookies to keep you signed in, remember preferences, and measure site performance:
- Essential cookies: Keep the site functional (e.g., sign-in).
- Preference cookies: Remember your settings (language, platform filters).
- Analytics cookies: Help us understand how people use the site.
- Marketing cookies (optional): Display personalized deals; you can refuse.
Typical durations:
- Sign-in: up to 2 days (longer if "Remember me" is selected)
- Preferences: up to 12 months
- Analytics: up to 13 months (aggregated)
You can block cookies via your browser, but some features may stop working.
4) Reviews, comments & media
Reviews and ratings store your text and timestamp; we may show your first name and city.
If uploading images, remove location data (EXIF) to protect your privacy.
5) Embedded content
Some pages may include videos, images, or tools from other websites. These may collect data as if you visited their site directly. Check their privacy policies for details.
6) Who we share data with
We only share data necessary for services:
- Payment providers for secure transactions
- Couriers for delivering physical orders
- Email/SMS/chat services for communication and support
- Security & fraud tools to protect accounts
We do not sell your personal information.
7) Data retention
- Orders & invoices: Kept as legally required (usually 5–7 years).
- Support messages: Typically 24 months.
- Reviews: While visible or until you request removal.
- Accounts: Stored while active; deletable on request (except as legally required).
8) Your rights & choices
- Access: Request a copy of your personal data.
- Correct: Fix any inaccurate details.
- Delete: Request deletion of your account and data (law may require some retention).
- Opt-out: Unsubscribe from marketing at any time via email links.
- Cookies: Manage non-essential cookies via banner or browser settings.
Requests: privacy@solunira.org
9) Children
Our services are for customers aged 13+. We do not knowingly collect data from children under 13.
10) Security
We use HTTPS encryption, access controls, and regular checks. No method is perfect, but we work to minimize risks.
11) International transfers
We operate in the UAE and may use providers in other countries. When transferring data, we use contractual safeguards and trusted vendors.
12) Third-party links
Links to other websites are subject to their privacy policies, not ours.
13) Policy updates
We may update this page when adding features or changing practices. Updated dates are shown at the top. Significant changes may be communicated via email or the website.
Quick summary
- We collect only what's needed to deliver PS & Xbox orders and support you.
- Cookies help run and improve the site; marketing cookies are optional.
- You can access, correct, or delete your data by contacting us.
- We keep data only as long as necessary or legally required.